Fin and Fibre Crochet

Effective Date: 11 May 2025
Website: https://finandfibrecrochet.uk
Owner: Charlotte (Fin and Fibre Crochet), managed with parental supervision

1. Who We Are

We are Fin and Fibre Crochet – a small, handmade crochet business run by 13-year-old Charlotte with the help of her parent(s). Our website address is: https://finandfibrecrochet.uk.

2. What Personal Data We Collect and Why

We collect the following information when you place an order or contact us:

  • Your name
  • Your email address
  • Your shipping/billing address
  • Your order details
  • Optional custom order information

This information is used only to process your order, respond to your questions, and provide customer support.

3. How Your Information Is Used

We will only use your data to:

  • Fulfil and ship your order
  • Send order confirmations or updates
  • Respond to questions or requests
  • Manage returns or refunds if needed

We do not sell, share, or use your data for marketing purposes without your explicit consent.

4. Cookies

This site may use cookies to improve your browsing experience or help with store functionality (e.g. remembering your basket). You can disable cookies in your browser settings if you prefer.

5. Embedded Content & Links

Some pages may include links to other websites (e.g. payment processors like PayPal or Stripe). These websites may collect data through their own privacy policies, which we do not control.

6. How Long We Keep Your Data

We retain your data only as long as needed to:

  • Fulfil your order
  • Meet tax or legal obligations (e.g. for receipts)

Typically, order records are kept for up to 6 years for accounting purposes.

7. Who Has Access to Your Data

Only Charlotte’s parent or legal guardian (who helps manage the site and orders) has access to customer data. No one else sees, uses, or shares your information.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your data
  • Correct or delete your data
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this policy or your data, you can reach us through the Contact page