Terms and Conditions

Effective Date: 11 May 2025
Website: https://finandfibrecrochet.uk

Welcome to Fin and Fibre Crochet! These Terms and Conditions govern your use of our website and any purchases made through it. By placing an order, you agree to the terms below.

1. About Us

Fin and Fibre Crochet is a small UK-based business run by 13-year-old Charlotte, with the support and supervision of her parent(s). We offer handmade crochet items, custom creations, and digital crochet templates.

2. Placing an Order

When you place an order, you will receive an email confirmation. Once your payment is confirmed, your order will be prepared and dispatched.

For custom orders, please allow extra time for design and production. Turnaround times will be confirmed via email.

3. Prices and Payment

All prices are listed in GBP (£).
We accept secure payments through major card providers and other methods shown at checkout.

Full payment is required before items are made or shipped.

4. Delivery

We ship across the UK and may offer international shipping depending on the item. Standard delivery times are provided on the product pages but may vary during busy periods.

Buyers are responsible for providing correct delivery addresses. If an item is returned due to incorrect details, we may charge for re-delivery.

5. Returns and Refunds

We accept returns within 30 days of delivery, as long as the item is:

Unused
In original condition and packaging
Not a digital product or custom order (see below)

For full details, please see our Refunds & Returns Policy (or link to your FAQ section).

6. Custom and Digital Orders

Custom crochet orders are non-refundable unless damaged or faulty.
Digital downloads (templates, patterns, etc.) are not eligible for returns once downloaded.

Please ensure you read the product description carefully before purchasing.

7. Product Appearance

All items are handmade, so slight variations in size, shape, and colour may occur — this is part of their charm and uniqueness!

Product photos aim to represent the items accurately, but colours may appear slightly different depending on your screen.

8. Privacy and Data

Your personal information is used only to process your order and is never shared without consent.
For more details, see our Privacy Policy.

9. Site Use

You may not copy, reproduce, or sell any content (images, text, digital patterns) from this website without permission.

10. Contact

For any questions, please contact us via the Contact page